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POLICIES

NEW POLICY CHANGES EFFECTIVE 7/15/2022

General Policies:

- Training session packages must be paid for in full on or before the first session

- All online registration forms must be completed prior to training

- All athletes must provide their own equipment including basketball and water for training sessions

Cancellation Policy Revised:

- Trainer/Office must be notified of cancellation 24 hours before scheduled session

- You must receive verbal/written confirmation from trainer or office

- Cancellations for other than injury or illness will be forfeited if we can't fill spot

- If you do not appear for a scheduled session or do not provide at least 24 hours notice for us to try to fill the spot you will be charged the full session

- Trainers will only wait 15 minutes for late arrivals and session will start/end on time agreed upon. Please call the trainer if you are going to be more than 5 minutes late

Refund Policy:

- Private training session packages are NON-REFUNDABLE

- If you purchase a private or group training package and are not able to complete due to health issues you may be eligible for a refund for unused sessions minus a $10 processing fee

- You must provide documentation from a physician in order to receive a refund.

- Refund will be based on owner approval

For any questions or concerns, please contact our office.

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